You acknowledge that these terms of cancellation and returns/exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party.
We will accept returns for store credit only. For this purpose, we must receive intimation from you within 2 days from the date of delivery and we must receive the item from you in undamaged condition within 7 days of delivery. Returning the product to our return address is solely the customer’s responsibility. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging.
We do not provide a refund on any goods sold. Goods once sold can only be exchanged for replacement or store credit if they meet our terms and conditions and the Designer's return policy. Since we keep limited inventory and might not always have all sizes available, under such circumstances, the store credit can be used within 6 months from the date of your purchase. All conditions applicable to the return of goods shall also apply to the exchange of goods. To return an item, the customer must write to us at echannel@zowed.com , and a prompt response is assured to such emails. Alternatively, the customer may call at our customer care number +91 9903191133 which remains open during the working hours (11AM to 7PM IST on Monday to Saturday). We are not liable for any damages caused to the product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:-
If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Our return and exchange Policy are, however, subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any goods/products delivered without tags
(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(c)Unidentified returns may be returned to the sender.
(d) All shoes should be tried on a carpeted surface before wear.
(e) Briefs, swimming costumes and bikini bottoms or any clothing are non returnable and any clothing should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
(f) Goods are deemed faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your screen's display of any colour will be completely accurate.
(g) All custom made orders are Non-Returnable.
(h) All early delivery orders will be considered as custom made.
(i) In case of any return/store-credit or alteration, the return and shipping charges will be borne by the customer.
(j) Once a customer emails us for alteration, he/she can’t ask for store credit.
(k) If an order has more than five products then it will be considered as a bulk order. Return/Refund will not be possible on bulk orders.
(l) We shall accept returns for store credit only. For this purpose, the customer needs to notify us within 2 days from the date of delivery.
CANCELLATION
Orders once placed, cannot be cancelled. Store credit or exchange will be provided against the bill value if the customer wants to cancel the order.
DISCOUNTS & SALE
1. WELCOME OFFER
This offer cannot be clubbed with any other offer, discount or coupon code.
Maximum Discount under the Welcome Offer is INR 500 only
Minimum cart value to avail the offer is INR 5,000/-
Incase due to a technical glitch or system discrepancy the Discount Coupon applies to your cart when not fulfilling the above terms, we will have to reverse the same.
2.END OF SEASON SALE(EOSS)
The offer is only applicable on select products.
There will be no exchange or return of EOSS products.
This offer cannot be clubbed with any other offer, discount or coupon code.
In the case that your order consists of EOSS products and full-priced merchandise, your coupon or discount code will only be applied to the non-discounted product.
Discount will not apply on custom tailored and early delivery orders.
Any discount changes during or after the sale will not apply to exchange of any products (faulty products) bought during a sale period/any offer.
Cash on Delivery orders are subject to order confirmation done via phone call or email. During EOSS the timeline for the same is 48 to 72 hours. Orders not confirmed will be cancelled.
